Privacy Policy

Effective Date: July 20, 2026
Last Updated: July 20, 2026

Top Senior Homes LLC (“Top Senior Homes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or using our senior living placement and referral services.

This Privacy Policy explains how we collect, use, disclose, retain, and protect your information, as well as the privacy choices and rights that may be available to you.

By accessing or using our website, submitting information through a form or chatbot, downloading a resource, scheduling a consultation, subscribing to communications, or otherwise interacting with us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Top Senior Homes LLC provides information, guidance, referrals, and placement assistance to individuals and families exploring senior living options, including independent living, assisted living, memory care, residential care, and related senior care services.

Our contact information is:

Top Senior Homes LLC
5428 Oleta Street
Long Beach, California 90815
United States

Email: Carla@topseniorhomes.comCarla@TopSeniorHomes.com
Phone: (951) 545-4033

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

Our website and its associated pages
Website contact and inquiry forms
Our AI chatbot and live-chat features
Telephone calls, text messages, and emails
Consultation and appointment-booking tools
Newsletter and marketing sign-up forms
Downloadable guides, checklists, and other resources
Google Analytics, Google Ads, Meta Pixel, and similar technologies
Embedded maps, videos, and third-party website features
Our senior living referral and placement services

This Privacy Policy does not govern the independent privacy practices of senior living communities, healthcare providers, booking platforms, social media platforms, or other third parties. Those organizations maintain their own privacy policies and practices.

3. Information We Collect

The information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information you voluntarily provide, including:

Your name
Email address
Telephone number
Mailing address or general geographic location
Preferred method of communication
Information submitted through a contact form
Appointment or consultation details
Newsletter subscription information
Questions or messages submitted through our chatbot or live chat
Information provided during telephone calls, emails, or consultations
Information about the individual seeking senior living options
Preferred city, neighborhood, or geographic area
Desired move-in timing
Budget or expected price range
Preferred senior living or care arrangement
Housing, mobility, lifestyle, accessibility, or support preferences
Family or authorized representative contact information
Other information you choose to provide

B. Senior Living and Care-Related Information

To help identify potentially appropriate senior living options, you may choose to provide information concerning:

Activities of daily living
Mobility or accessibility needs
Memory or cognitive support needs
Desired level of assistance
Dietary or lifestyle preferences
General wellness or care considerations
Preferred amenities and community features
Financial or payment considerations
Long-term care insurance or benefit information
Veteran-related benefit considerations

Please provide only the information reasonably necessary for us to assist you.

Top Senior Homes is not a healthcare provider, medical practice, health plan, or healthcare clearinghouse. Our website and services are not intended to create a healthcare provider-patient relationship.

Unless we expressly agree otherwise in writing, information submitted to us should not be considered protected health information maintained under the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

Do not use our website, chatbot, email, or contact forms to submit medical records, Social Security numbers, financial account credentials, insurance identification numbers, or other highly sensitive information.

C. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

Internet Protocol address
Browser type and version
Device type
Operating system
Approximate geographic location
Referring website or source
Pages viewed
Links or buttons selected
Date and time of visits
Time spent on pages
Website navigation and interaction data
Downloads and form interactions
Advertising and analytics identifiers
Cookie identifiers
Conversion and campaign attribution data

This information may be collected through cookies, pixels, tags, local storage, scripts, software development kits, and similar technologies.

D. Information From Third Parties

We may receive information from third parties, including:

Senior living communities
Referral partners
Family members or authorized representatives
Advertising and analytics providers
Social media platforms
Appointment-booking providers
Email marketing providers
Website hosting and technology providers
Publicly available sources

When someone provides personal information about another individual, that person represents that they have appropriate authority or permission to share it with us.

4. Grounds for Data Collection and Processing

We collect and process personal information when reasonably necessary for one or more of the following purposes:

To respond to your inquiries
To provide information about senior living options
To evaluate your stated preferences and needs
To provide referral and placement assistance
To schedule or conduct consultations
To communicate with you about services you requested
To perform our contractual obligations
To operate and improve our website and services
To protect our legitimate business interests
To prevent fraud, misuse, and security incidents
To comply with legal, tax, accounting, and regulatory obligations
To send marketing communications with your consent or where otherwise permitted by law
For another purpose disclosed to you when the information is collected

Where consent is the basis for processing, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. How We Use Personal Information

We may use personal information to:

Respond to questions and service inquiries
Understand senior living preferences and requirements
Identify senior living communities that may meet stated preferences
Facilitate introductions to senior living communities or related providers
Arrange consultations, tours, and follow-up communications
Provide requested guides, checklists, or educational materials
Send newsletters, updates, and marketing communications
Personalize website content and communications
Operate our AI chatbot and live-chat tools
Analyze website traffic and visitor behavior
Measure advertising effectiveness
Attribute inquiries or conversions to marketing campaigns
Improve our website, resources, advertising, and services
Maintain the security and integrity of our systems
Detect or prevent fraudulent or unlawful activity
Maintain business and transaction records
Establish, exercise, or defend legal claims
Comply with applicable legal obligations
Carry out another purpose with your direction or consent

6. Senior Living Referrals and Community Introductions

When you ask us to help locate a senior living community, we may share relevant information with selected senior living communities, referral partners, care providers, or related service providers.

The information shared may include:

Your name and contact information
The name of the person seeking senior living
Preferred location
Desired community or care type
Anticipated move-in timeframe
Budget range
General care, mobility, memory-support, or accessibility preferences
Other information reasonably necessary to respond to your request

We will seek to limit shared information to what is reasonably relevant to the referral or introduction.

Senior living communities and other providers operate independently from Top Senior Homes. Once information is provided to an independent community or provider, its collection and use of that information will be governed by its own privacy policy and practices.

You are not required to provide every category of information requested. However, declining to provide certain information may limit our ability to identify appropriate options or provide effective assistance.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

A. Senior Living Communities and Referral Partners

We may disclose information to communities and providers when needed to respond to your placement request or facilitate an introduction, consultation, or tour.

B. Service Providers

We may use third-party companies to provide services on our behalf, including:

Website hosting and development
Duda website services
Cloud storage
Website security
Analytics
Advertising
Email delivery and marketing
Appointment scheduling
Customer relationship management
Live chat and chatbot services
Telephone and communication services
Document and downloadable-resource delivery
Technical support
Professional accounting, legal, and business services

These providers may process information as necessary to provide their services to us.

C. Advertising and Analytics Partners

We may disclose online identifiers, website activity, device information, and advertising interaction data to analytics and advertising providers such as Google and Meta.

Depending on the technology used and applicable law, certain advertising-related disclosures may be considered “sharing” for cross-context behavioral advertising, even when no money is exchanged.

D. Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, or legal process
Respond to a lawful government request
Protect the rights, safety, property, or security of Top Senior Homes, our users, or others
Investigate suspected fraud, abuse, or unlawful conduct
Enforce our agreements or policies
Establish, exercise, or defend legal claims

E. Business Transfers

If Top Senior Homes is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality protections.

F. With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

8. Cookies and Similar Technologies

Our website and third-party providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Remember user preferences
Understand website traffic and performance
Measure engagement with pages and content
Determine whether visitors are new or returning
Track downloads, inquiries, and form submissions
Measure advertising campaign performance
Deliver or personalize advertising
Prevent fraud and improve security

Cookies may be classified as:

Strictly Necessary Cookies

These cookies support essential website operation, security, navigation, and form functionality.

Analytics Cookies

These cookies help us understand how visitors use our website and how the website performs.

Functional Cookies

These cookies support optional features, preferences, embedded content, chat, scheduling, maps, or videos.

Advertising Cookies

These cookies and pixels may measure advertising performance, build audiences, or support personalized or interest-based advertising.

You may manage cookies through our website’s cookie-consent controls, where available, or through your browser settings. Blocking certain cookies may affect website functionality.

9. Google Analytics

We use Google Analytics to understand website traffic, visitor interactions, and website performance.

Google Analytics may collect information such as:

IP address
Device and browser information
Approximate location
Referring website
Pages viewed
Session activity
Website events and interactions
Cookie and device identifiers

Google Analytics may use a first-party cookie to distinguish users and sessions. Google processes information according to its own terms and privacy practices.

You may limit analytics cookies through our cookie-consent tool or browser settings. Google may also provide browser-based tools for limiting Google Analytics collection.

10. Google Ads and Conversion Tracking

We may use Google Ads, conversion tracking, remarketing, and related advertising tools.

These tools may help us:

Measure whether an advertisement resulted in a website visit, telephone call, form submission, download, or consultation request
Understand advertising performance
Create advertising audiences
Display advertisements to people who previously visited our website
Improve campaign targeting and relevance

Google may use cookies, device identifiers, and website-interaction data to provide these services according to Google’s own privacy practices.

Where required, advertising cookies will be activated only after you make an appropriate consent selection through our cookie banner.

11. Meta Pixel and Social Media Advertising

We may use the Meta Pixel and related Meta technologies for advertising on Facebook, Instagram, and other Meta services.

The Meta Pixel may collect information concerning:

Pages visited
Buttons selected
Forms initiated or submitted
Content viewed
Device and browser information
IP address
Cookie and advertising identifiers
Advertising interactions and conversions

We may use this information to measure advertising performance, create audiences, retarget website visitors, and improve advertising relevance.

Meta processes information under its own privacy terms. You may manage advertising preferences through Meta’s settings and our website’s cookie-consent controls.

12. AI Chatbot and Live Chat

Our website may provide an AI-powered chatbot or live-chat feature to answer general questions, collect inquiries, provide website navigation assistance, or help visitors request services.

Information entered into the chatbot may be:

Stored as part of the conversation
Reviewed by Top Senior Homes or its service providers
Used to respond to your inquiry
Used to improve website services and chatbot performance
Transferred to a staff member for follow-up

Do not submit medical records, financial account numbers, Social Security numbers, government identification numbers, passwords, or other highly sensitive information through the chatbot.

Chatbot responses are provided for general informational purposes. They are not medical, legal, financial, or professional care advice and should not be relied upon as a substitute for consultation with an appropriately qualified professional.

Automated responses may occasionally be incomplete or inaccurate. Important decisions concerning health, safety, care, housing, contracts, or finances should be independently verified.

13. Appointment Scheduling

We may use Calendly or another third-party scheduling service to allow visitors to request or schedule consultations.

The scheduling provider may collect information such as your name, email address, telephone number, requested appointment time, time zone, and information you include in appointment notes.

Information provided through a third-party scheduling platform is also governed by that provider’s privacy policy.

14. Newsletter and Marketing Communications

When you subscribe to our newsletter, download certain resources, or request ongoing information, we may use your contact details to send:

Senior living information
Educational resources
Company news
Service updates
Follow-up communications
Promotional or marketing messages

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or contacting us at Carla@TopSeniorHomes.com.

Unsubscribing from marketing emails will not prevent us from sending necessary service-related or transactional communications.

Consent to receive marketing communications is not a condition of receiving placement assistance.

15. Telephone Calls and Text Messages

When you call us or request telephone contact, we may collect your telephone number, call details, and information discussed during the communication.

Where call analytics or advertising measurement tools are used, information about calls made to numbers displayed on our website may be associated with website activity for measurement and attribution purposes.

Telephone calls may be documented in our business records. We will not record a telephone call without providing any notice or consent required by applicable law.

We will send marketing text messages only where permitted by law and when any required consent has been obtained. Message and data rates may apply. Consent to receive marketing texts is not a condition of purchasing or receiving services.

16. Downloadable Guides and Resources

When you request or download a guide, checklist, cost guide, or other resource, we may collect your contact information and record the download.

We may use this information to:

Deliver the requested resource
Respond to related inquiries
Provide follow-up information
Understand which resources are most useful
Send marketing communications where permitted

You may unsubscribe from marketing communications at any time.

17. Embedded Maps, Videos, and Social Media Features

Our website may include Google Maps, YouTube videos, social media buttons, review widgets, or other embedded third-party content.

When you interact with embedded content, the provider may collect information about your device, browser, IP address, website activity, and account status with that provider.

These third parties operate under their own privacy policies, and we do not control their independent data practices.

18. Sale and Sharing of Personal Information

Top Senior Homes does not sell personal information for money in the ordinary meaning of the word “sell.”

However, our use of advertising cookies, pixels, and similar technologies may involve disclosure of online identifiers and website activity to advertising partners. Under some privacy laws, these disclosures may be considered a “sale” or “sharing” of personal information for cross-context behavioral advertising.

Where applicable, you may opt out by:

Selecting the appropriate option through our cookie-consent banner
Using a “Your Privacy Choices” or “Do Not Sell or Share My Personal Information” link on our website
Sending a request to Carla@TopSeniorHomes.com
Using a browser or device that transmits a legally recognized Global Privacy Control signal

We will process recognized opt-out preference signals as required by applicable law.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

19. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Maintain communication with prospective or current clients
Complete referrals and follow-up activities
Maintain business and financial records
Comply with legal obligations
Resolve disputes
Enforce agreements
Maintain security
Exercise or defend legal claims

Retention periods depend on the nature of the information, why it was collected, legal requirements, and operational needs.

When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.

20. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

These measures may include:

Secure website connections
Access controls
Password protections
Limited staff access
Reputable website and cloud providers
Security monitoring
Software and system updates
Data minimization practices

No website, internet transmission, electronic storage system, or security measure is completely secure. Therefore, we cannot guarantee absolute security.

You are responsible for using appropriate caution when sending information electronically and for avoiding the submission of unnecessary sensitive information.

21. California Privacy Rights

California residents may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to Top Senior Homes and the relevant personal information.

These rights may include:

Right to Know

You may have the right to request information about:

The categories of personal information we collected
The categories of sources from which information was collected
The business or commercial purposes for collecting, selling, or sharing information
The categories of third parties to whom information was disclosed
The categories of information sold, shared, or disclosed for a business purpose
Specific pieces of personal information collected about you

Right to Delete

You may have the right to request deletion of personal information we collected from you, subject to legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Opt Out of Sale or Sharing

You may have the right to direct us not to sell or share personal information for cross-context behavioral advertising.

Right to Limit Use of Sensitive Personal Information

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

We use sensitive information voluntarily provided in connection with senior living inquiries primarily to provide the services requested, facilitate referrals, maintain security, and meet legal obligations.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Authorized Agents

You may designate an authorized agent to submit a request on your behalf. We may require evidence of the agent’s authority and may need to verify your identity directly.

Verification

To protect your information, we may need to verify your identity before completing a privacy request. Verification may require matching information you provide with information already maintained in our records.

We will use verification information only for identity confirmation, fraud prevention, security, and compliance purposes.

Submitting a California Privacy Request

You may submit a request by contacting:

Email: Carla@TopSeniorHomes.com
Phone: (951) 545-4033

Please include:

Your full name
Your preferred contact method
The nature of your request
Sufficient information to help us identify relevant records

We will respond within the period required by applicable law.

These rights apply only where the relevant law applies to Top Senior Homes and the particular information. Even when the CCPA does not legally apply to a specific request, we may choose to respond to reasonable privacy requests at our discretion.

22. Categories of Personal Information

During the preceding 12 months, we may have collected the following categories of personal information:

Identifiers: Name, email address, telephone number, postal address, IP address, and online identifiers
Customer-record information: Contact details, service inquiries, and information provided during consultations
Commercial information: Requested services, referrals, resource downloads, and interaction history
Internet or electronic activity: Website activity, browsing behavior, advertising interactions, and device information
Geolocation information: General location inferred from an IP address or location preferences you provide
Audio or communication information: Telephone communications, voicemails, chat transcripts, and messages
Inferences: Preferences or likely interests derived from inquiries and website interactions
Potentially sensitive information: Care needs, mobility considerations, memory-support preferences, health-related context, financial range, or account credentials used solely for authentication, where provided

We collect and use these categories for the purposes described in this Privacy Policy.

We may disclose these categories to service providers, senior living communities, referral partners, analytics providers, advertising partners, professional advisers, government authorities, and other parties described in this Privacy Policy.

23. Other State Privacy Rights

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale of personal data, profiling, or appeals.

Where an applicable state privacy law provides such rights, you may submit a request using the contact details in this Privacy Policy.

When required, we will provide a method to appeal a decision concerning a privacy request.

24. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or guardian who believes a child submitted information to us may contact Carla@TopSeniorHomes.com.

25. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to all Do Not Track signals, our website may not respond to traditional Do Not Track settings.

However, where required by applicable law, we will process recognized opt-out preference signals, including qualifying Global Privacy Control signals.

26. External Websites

Our website may contain links to senior living communities, healthcare providers, government resources, social media services, advertisers, or other third-party websites.

We are not responsible for the privacy, security, accuracy, accessibility, or content practices of third-party websites. You should review the privacy policy of any external website before providing personal information.

27. International Visitors

Top Senior Homes is based in the United States, and information we collect may be stored and processed in the United States or other countries where our service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country of residence.

By using our website or providing information to us, you acknowledge that information may be transferred to and processed in the United States, subject to applicable law.

28. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes to our services
Changes to website technologies
Changes to data practices
Changes to legal requirements
Changes to service providers

When we make changes, we will update the “Last Updated” date at the top of this policy.

Material changes may also be communicated through an additional website notice or other reasonable method where required.

Your continued use of our website after an updated Privacy Policy becomes effective indicates your acknowledgement of the revised policy.

29. Contact Us

For questions about this Privacy Policy, our privacy practices, or a privacy request, contact:

Top Senior Homes LLC
5428 Oleta Street
Long Beach, California 90815
United States

Email: Carla@topseniorhomes.comCarla@TopSeniorHomes.com
Phone: (951) 545-4033

Top Senior Homes LLC Accessibility Statement

Updated: August 2026.

General

Top Senior Homes LLC strives to ensure that its services are accessible to people with disabilities. Top Senior Homes LLC has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on Topseniorhomes.com

Topseniorhomes.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Topseniorhomes.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The Topseniorhomes.com accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

Top Senior Homes LLC continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan Topseniorhomes.com with User Way's https://UserWay.org/scanner "Free Website Accessibility Scanner" to identify and fix every possible accessibility barrier on our site.

Despite our efforts to make all pages and content on Topseniorhomes.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on Topseniorhomes.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

If you wish to report an accessibility issue, have any questions or need assistance, please contact Top Senior Homes LLC Customer Support as follows:

Email: carla@topseniorhomes.com

Phone: Phone: 951 545 4033

Referral & Compensation Disclosure

Top Senior Homes provides senior living placement guidance and community referrals to older adults and their families. Our goal is to help families identify senior living options that are appropriate for their care needs, preferences, location and budget.

No Cost to Families

Families are not charged a fee for Top Senior Homes’ placement and referral services.

If an individual referred by Top Senior Homes chooses to move into a participating senior living community, that community may pay Top Senior Homes a referral fee. This compensation is typically based on the individual becoming a resident and may vary by community. The amount paid to Top Senior Homes does not increase the resident’s monthly rate or other charges imposed by the community.

Participating Communities

Top Senior Homes may have referral or compensation agreements with some, but not all, senior living communities. As a result, the communities presented may not represent every available senior living option in a particular area.

Compensation may vary between communities; however, our recommendations are based on the information provided by the individual or family, including care requirements, preferences, location, availability and budget. Families remain free to consider any community, including communities that do not have a compensation agreement with Top Senior Homes.

Upon request, we will disclose whether Top Senior Homes has a financial relationship with a community being considered.

Independent Evaluation

Top Senior Homes is an independent referral and placement service. Unless expressly disclosed, we do not own, operate, manage or control the senior living communities we recommend.

We do not guarantee the services, staffing, licensing status, availability, pricing, safety or quality of any community. Communities are responsible for conducting their own assessments and determining whether they can appropriately meet a prospective resident’s needs.

Families are encouraged to tour communities, review applicable state licensing records, evaluate contracts and costs, and conduct their own independent assessment before making a final decision.

Top Senior Homes does not provide medical, nursing, legal or financial advice. Information provided through our website or placement services is intended for general informational and referral purposes.

Your Choice

The final selection of a senior living community belongs entirely to the prospective resident and their family or authorized representative. There is no obligation to select a community recommended by Top Senior Homes.

Questions regarding our referral relationships or compensation practices may be directed to:

Top Senior Homes
5428 Oleta Street
Long Beach, California 90815
Phone: (951) 545-4033
Email: Carla@TopSeniorHomes.com

Last updated: August 6, 2026

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